This policy explains what personal information Design House collects through this website and when you get in touch, what we do with it, and your rights over it. We keep it short and we only collect what we need. This policy was last updated on 14th November 2026.

Who we are

Design House Studio Ltd (“Design House”, “we”) is responsible for your personal information. We are registered in England and Wales, company number 09855522. Our registered office is Suite J, The Red House, High Street, Berkhamsted, HP4 2DJ.

For anything about your information, email [email protected] or write to us at that address.

What we collect and why

When you send us a message through the website. The contact form asks for your name, email address, phone number and your message. We use them to reply to you and to talk about your project. Each message is emailed to us and also saved on the website, so nothing gets lost.

When you email, phone or message us. We keep your emails, contact details and notes of our conversations so we can reply and pick up where we left off.

When you contact us by WhatsApp. Your messages and phone number are handled by WhatsApp, which is run by Meta, under WhatsApp’s own privacy policy. We only use them to reply to your enquiry. The “Chat on WhatsApp” link loads nothing from WhatsApp until you tap it.

When you become a client. We keep the contact and billing details we need to do the work, send invoices and keep our accounts.

When you visit the website. We don’t use any analytics or tracking. Our hosting and security software keep short-term records of visits, including IP addresses, to keep the site running and stop attacks.

We don’t sell your information, and we don’t use it for advertising. We don’t send newsletters.

Our legal reasons

Data protection law asks us to say why we’re allowed to use your information:

To reply to you and to talk about or carry out work, because you’ve asked us to, or because it’s needed for our contract with you.
To keep accounts and records, because the law requires it.
For site security, because we have a legitimate interest in running a safe website that works well. We keep this to the minimum.

Who else handles it

We use a few trusted services to run the business. Each one only uses your information to provide its service to us.

Kinsta hosts the website, on Google Cloud servers.
Google Workspace runs our email.
Postmark (ActiveCampaign) delivers the emails the contact form sends us.
Vimeo plays the video on the homepage, set not to track visitors.
Wordfence protects the site from attacks and checks the IP addresses of visitors against known threats.
WhatsApp (Meta), only if you choose to message us there.
Our accountant, for client billing records.

Some of these companies are based in, or store information in, the United States. Where that happens, your information is protected by approved safeguards, such as the UK’s data bridge with the US or contracts approved by the UK government.

How long we keep it

Enquiries, including contact form messages: two years after we last hear from you, unless you become a client.
Client records: six years after our last invoice, because the law asks us to keep accounting records that long.
Security records: for a limited time, in line with each service’s own settings.

Cookies

Cookies are small files a website stores in your browser. This site doesn’t use analytics, advertising or tracking cookies. It only uses the cookies it needs to work and stay secure, and the homepage video is set not to track you.

You can block or delete cookies in your browser settings. The site will still work if you do.

Your rights

You have the right to:

ask for a copy of the information we hold about you
ask us to correct anything that’s wrong or incomplete
ask us to delete your information
object to us using your information, or ask us to limit how we use it
ask for your information in a form you can take elsewhere

There’s no charge for any of this. Email [email protected] and we’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please tell us first and we’ll put it right. You can also complain to the Information Commissioner’s Office, the UK’s data protection regulator.

Keeping it safe

The website uses a secure connection (HTTPS), and the site and our accounts are protected with security software and strong passwords. Only Design House can see the messages you send us.

Links to other websites

This site links to other websites, such as our clients’ sites and social media. Once you leave this site, their own privacy policies apply, not this one.

Changes to this policy

We’ll update this page if anything changes. The date at the top says when it was last updated.

Privacy Policy