Yep, that’s right. Reasonable text and image amends to the website, are included in the yearly charge. Not bad. This means you can email me direct and say something along the lines of “Hey Will, can you change the telephone number on the contact page” or “Hey Will, Tim from HR needs his headshot switched” and I’ll be like “sure, no problemo”.
They key concepts here are “reasonable” and “minor” – and from experience, this is certainly not a problem. Most websites need a minor tweak here or there each month, whether it’s a line of text, or a little logo to add in at the bottom, or so and so’s email address has changed. All that kind of stuff is included.
If we’re talking about adding new pages, functionalities not already present, or the number of requests is getting out of hand, I’ll politely let you know and inform you of how long the additional changes are going to take. All additional changes to the site, beyond the minor amends, would be charged at the standard studio hourly rate – currently £62.50/hour + VAT.